FirstBank has again achieved the latest Quality Management Systems certification, ISO 9001:2015, from the International Standards Organisation (ISO).
This makes us the FIRST in the financial services sector in Nigeria to attain this feat!
At FirstBank, we prioritise the continual improvement of our management controls and processes, especially those that relate to handling customers’ complaints more effectively and efficiently.
Thank you to all our customers for your support. We dedicate this latest certification to you and assure you we will continue to do everything possible to put you and your business first.