L- R: Group Executive, Technology and Services, FirstBank, Callistus Obetta; Head, Corporate Transformation, FirstBank, Oluyinka Johnson; MD/CEO, First Bank of Nigeria Limited and Subsidiaries, Adesola Adeduntan; British Standards Institution representative, Vladimir Cherny and Team Lead, Complaints Management, Corporate Transformation Department, FirstBank, Paul Ewhe, at the presentation of the ISO 9001:2015 Quality Management Systems Certification to FirstBank.