Insurance consumers demand excellent service
The National Insurance Commission (NAICOM) on Thursday held a consumer forum in Lagos, an event that avail the commission opportunity of getting feedbacks from consumers.
However, consumers at the event were relatively not satisfied with the sectors service being deliver to them.
They therefore demanded for efficient service delivery; prompt claims settlement; robust information technology deployment; engagement of qualified personnel; ethical practices amongst others, from insurance operators.
They Chairman/Chief Executive, Dangote Group, Aliko Dangote called for stronger insurers with prompt claims payment abilities and consistent customer experience.
Dangote who was represented by the Group Chief Risk & Insurance Officer/Group Chief Procurement Officer, Dangote Industries Limited, Dr. Adenike Fajemirokun, equally told operators to collaborate with NAICOM for achievement of transformation agenda, engage in self regulation, be more proactive in studying the operations of consumers and fashion out generic risk solutions model.
Laying his own complaints, the Inspector General of Police, Ibrahim Idris, decried the ‘no premium no cover’ policy saying since its implantation, getting compensations from insurance firms had become tough for policemen and their relatives.
According to him relatives of police officers who died and those who sustained injuries while on duty since 2016 were yet to be indemnified.
Represented by the Deputy Commissioner, Administration, Lagos, Ayuba Elkanah, he stated, “Insurance payment has been stopped to the police since 2016; also, since we keyed into the accident insurance cover, no kobo has been paid to any policeman,” he stated.
Responding, the Deputy Commissioner, Technical, National Insurance Commission, Mr. Sunday Thomas, said the institutions that were affected by the ‘no premium, no cover’ scheme did not need to stick to the January renewal date of their policies.
He observed that due to delays in passing national budgets every year, there might be delays by the government in allocating funds to settle the annual premium of the group life policy.