A renowned audit and consultancy firm, Klynveld Peat Marwick Goerdeler (KPMG) has disclosed that Fidelity Bank Plc moved up four places to reach second on the 2019 Nigeria Banking Industry Customer Experience Survey.

KPMG in its report said the bank has remained a leading financial institution among Micro, Small and Medium Enterprises (MSMEs) for deposit transaction, credit facilities and overall customer service experience,

The remarkable achievement was followed by the award of ‘Best SME-Supporting Bank of the Year’ by African Newspapers of Nigeria, publishers of Tribune Newspapers. Awardee

The organisation said the award was given in recognition of the bank’s “efforts to stimulate economic growth by empowering small and medium-sized businesses, which are the engine of economic growth of any nation.”

The award was conferred on the bank at the 70th anniversary of the newspaper, which was founded by the late Nigerian polititician, Chief Obafemi Awolowo.

Commenting on the developments, the managing director aqnd chief executive officer of the bank, Mr. Nnamdi Okonkwo said described the MSME sub-sector is a “niche area” of focus for the bank.

“As critical agents for economic development, we will continue to deploy resources to support the sector, from structured financing, to advisory, capacity building and market access.

“Our unique approach to serving the market segment is multi-faceted, including robust business advisory, practical handholding and guidance of aspiring and existing entrepreneurs to build sustainable businesses. We are encouraged by the survey results as well as the recognition by Tribune, to do more for individuals and business in this area,” he said.

Fidelity Bank is a full-fledged commercial bank operating in Nigeria with over 5, 000, 000 customers who are serviced across its 250 business offices and various digital banking channels.

The bank focuses on select niche corporate banking sectors as well as MSMEs and its currently driving its retail banking businesses through its robust digital banking channels.